Return Period: Customers can return the product within 7 business days of receipt, only if there is a difference in the delivered product or physical damage upon delivery.
Return Conditions:
Order Mismatch: If the delivered material differs from the initial order.
Physical Damage: If the product has defects or physical damage upon delivery.
Non-Returnable Items:
Since all products are custom-made based on customer requests, other reasons for return, such as change of mind or dissatisfaction with the model, are not eligible for return.
Return Request Process:
To initiate a return, contact customer support within 7 business days and provide details and images of the issue via WhatsApp.
Return Fees:
If the issue is confirmed to be due to design, color mismatch, or physical damage, the return shipping cost will be covered by the company.